Call Centre Outsourcing Services

Our call centres are staffed with professionally trained, well-spoken teams dedicated to supporting your business

Any and all of your call centre service requirements are met by Businessfocus360. We offer a range of outsourced back-office functions to facilitate the smooth operation of your business. We offer BPO services to a range of industries, such as eCommerce, Banking, Finance, HR etc


 

Projects available for service management companies 

Taxi Operations 

Taxi fleet management is a system that maintains all aspects of taxi fleet operations.

So what kind of operations does it maintain? Let's break it down slowly. A taxi fleet management control all kind of nightwear that a fleet manager can think of in their daily.

  • Taxi tracking system
  • Taxi Maintenance
  • Route planning
  • Driver management
  • Better Route planning


Payout: $8 - $10 per hour per employee (based on Shift) Employee Strength: Min 30-100 in each shift

Working Days: 24/7

Language: English

Billing Cycle: Weekly Payments

 

US LOGISTICS CONTACT CENTER

Services: Email And Live Chat Support, Voice And AI- Automated Self-Service Portals For Shipment Tracking And Order Management, SMS Notifications For Updates, Online Ticketing Systems For Issue Resolution, Real-Time Tracking Assistance, Delivery Scheduling, Inventory Management Support, Return Processing, Customs And Documentation Assistance, and Dispute Resolution.

https://ustelecom.org/#intro


Payout: $5 - $7 per hour per employee (based on Shift) Employee Strength: Min 30-100 in each shift

Working Days: 24/7

Language: English

Billing Cycle: Weekly Payments

 

US TELECOM CONTACT CENTER

Services: Email And Live Chat Support, Voice And AI- Services: Email & Live Chat Support, Voice & AI-Powered Self-Service Portals for Account Management, Billing Inquiries & Disputes, SMS Notifications for Service Alerts & Updates, Real-Time Technical Support, Service Activation/Deactivation, Plan Changes & Upgrades, Online Ticketing System for Issue Resolution


Payout: $5 - $7 per hour per employee (based on Shift) Employee Strength: Min 30-100 in each shift

Working Days: 24/7

Language: English

Billing Cycle: Weekly Payments

 

US EDTECH CONTACT CENTER

Services: Enrollment assistance, technical support for learning platforms, account management, course registration help, educational content inquiries, troubleshooting for online classes, billing and subscription queries, handling feedback and complaints, personalized learning recommendations, progress tracking assistance, certification or credential verification, mobile app support, multilingual support, accessibility support, live chat or 24/7 customer service, and student engagement and motivation services.


Payout: $5 - $7 per hour per employee (based on Shift) Employee Strength: Min 30-100 in each shift

Working Days: 24/7

Language: English

Billing Cycle: Weekly Payments

 

Best Buy (USA)

Services: Enrollment assistance, technical support for learning platforms, account management, course registration help, educational content inquiries, troubleshooting for online classes, billing and subscription queries, handling feedback and complaints, personalized learning recommendations, progress tracking assistance, certification or credential verification, mobile app support, multilingual support, accessibility support, live chat or 24/7 customer service, and student engagement and motivation services.


Payout: $5 - $7 per hour per employee (based on Shift) Employee Strength: Min 30-100 in each shift

Working Days: 24/7

Language: English

Billing Cycle: Weekly Payments

 

AIRLINE CONTACT CENTER MIDDLE EAST

Services: Booking And Reservation Management, Ticketing Support, Check-In Assistance, Flight Status Updates, Baggage Handling and Tracking, Customer Service Inquiries, Special Request Handling, Support for Cancellations, Refunds, and Travel Plan Changes, Complaint Resolution, Travel Policies, Loyalty Programs, and Airport Services, Seat Selection Assistance, Upgrade Requests, Travel Insurance Support, and VIP Services.


Payout: $4 - $6 per hour per employee (based on Shift) Employee Strength: Min 30-150 in each shift

Working Days: 5 Week days only

Language: English

Billing Cycle: Weekly Payments

 

GET IN TOUCH

Located at one of the most iconic business in Colombo Galle Road , we invite you to discover how Crystal Consultancy can support your business goals with our comprehensive solutions. For partnership inquiries, service details, or to discuss how we can assist you, please contact us at:


252 Galle Road Bambalapitiya Colombo 00400 Sri Lanka

Email info@crystalconsultancy.lk

Phone +94 4532157

Web www.crystalconsultancy.lk

Whatsapp +94 705524960